Prudential Assurance Company Limited
Prudential Assurance Company Limited offers a range of services through their customer service line, including handling general enquiries, policy servicing, and complaints. Customers typically call to check policy details, update personal information, or file complaints. The service is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Wait times can vary, with shorter waits often occurring early in the day or mid-week. It's advisable to have your policy number and personal identification ready for verification. Some queries may be redirected to M&G plc due to company restructuring.
Updated 4 Nov 2025
Expected outcomes
- Check policy details
- Update personal information
- File a complaint
- Request policy changes
- Verify account status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Details of complaint
- Account information
- Supporting documents
- Complaint reference number
Known issues
Customers sometimes experience long wait times, particularly during peak hours or after major policy updates. To minimize wait times, try calling early in the day or mid-week. Additionally, some callers may be confused due to the separation of Prudential UK from Prudential plc, which can lead to misdirected queries. In such cases, calls are redirected to the appropriate entity, such as M&G plc for UK policies. Having the correct information and understanding the company structure can help streamline the process.
