Prudential Assurance Company Limited
Prudential Assurance Company Limited's Customer Service department handles general enquiries related to their products, services, and policies for UK customers. Available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, the service typically requires a policy number or reference for efficient processing. Callers are greeted by an automated system and must provide personal identification for security verification. Common reasons for calling include checking policy details, understanding product offerings, or resolving account issues. Wait times can vary, but calling early in the morning or mid-week may result in faster service.
Updated 15 Dec 2025
Expected outcomes
- Check policy details
- Understand product offerings
- Resolve account issues
- Update personal information
- Request policy documents
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Reference number
- Personal ID
- Security questions
- Account details
- Contact information
Known issues
Callers to Prudential Assurance Company Limited may experience long wait times, particularly during peak hours or after major policy updates. To minimize delays, it is advisable to call early in the morning or mid-week. Additionally, the automated system may occasionally misroute calls if the policy number is not clearly stated. Ensuring clear communication of your policy number and reason for calling can help avoid this issue. These challenges are reported occasionally, but being prepared with all necessary information can facilitate a smoother experience.
