Transport Scotland
Transport Scotland offers assistance via the phone number +441412727110 for a variety of services including general enquiries, complaints, and freedom of information requests. Whether you need details about current transport projects, want to raise an issue about transport infrastructure, or need information under the Freedom of Information Act, the team can assist during standard operating hours. Recently, the main office relocated to 177 Bothwell Street, Glasgow, though the contact number remains unchanged. While typical wait times are not specified, calling outside peak hours may prove beneficial. No detailed data on peak times is available, but mid-morning or mid-afternoon may often be quieter.
Updated 3 Nov 2025
Expected outcomes
- Handle transport policy queries
- Address transport infrastructure complaints
- Process Freedom of Information requests
- Guide on transport project details
- Assist with public transport issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Nature of enquiry
- Contact details
- Complaint details
- FOI request details
- Relevant enquiry information
- Personal contact information
Known issues
One known issue is recent confusion about Transport Scotland's headquarters relocation from Buchanan House to 177 Bothwell Street. To alleviate misunderstandings, current contact details are updated on their channels. When calling, ensuring you have the latest address details can prevent mix-ups. For smoother communication, call during less busy hours to reduce wait times. Alternatively, using email for less urgent Freedom of Information requests can be effective. Keeping all necessary documents handy and stating your enquiry clearly will help in resolving your query efficiently.
