Transport Scotland
Transport Scotland's Road Safety Scotland department can assist with various services via their contact number. Common reasons for calling include inquiries about transport policies, submitting complaints or feedback regarding infrastructure, and making Freedom of Information (FOI) requests. The department is available during business hours, and while typical wait times are not specified, it's advisable to call earlier in the day to avoid potential delays. As the main office is relocating, it's important to confirm the current contact details and office location before visiting. Phone and email contacts are expected to remain active during this transition.
Updated 15 Dec 2025
Expected outcomes
- Check transport policy details
- Submit infrastructure complaints
- Provide feedback on services
- Request public information
- Confirm office relocation details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Nature of enquiry
- Contact details
- FOI request details
- Identification information
- Reference numbers
- Specific complaint details
Known issues
Transport Scotland is relocating its headquarters from Buchanan House to 177 Bothwell Street, Glasgow, with the move expected to complete by late 2024. This may cause occasional confusion regarding contact details and office visits. It's crucial to verify the latest information on their official website before planning any in-person visits. Additionally, Buchanan House is largely vacant, which could affect mail delivery or physical visits. To avoid these issues, use updated contact details and confirm the office location in advance. Phone and email services should remain operational during the transition.
