Virgin Media Ltd.
Virgin Media Ltd. offers TV and broadband sales inquiries through their dedicated phone line. Customers can call to purchase or upgrade TV and broadband packages, inquire about current deals and bundles, and check service eligibility. Sales agents are available Monday to Friday from 08:00 to 21:00, Saturday from 08:00 to 20:00, and Sunday from 08:00 to 18:00. Common reasons for calling include setting up new services, upgrading existing packages, and confirming installation dates. Wait times can be long during peak hours, so calling early morning or late evening is recommended for quicker service.
Updated 29 Nov 2025
Expected outcomes
- Purchase new packages
- Upgrade existing services
- Check service eligibility
- Discuss current deals
- Confirm installation dates
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Customer details
- Full address
- Preferred package
- Payment information
- Account number
- Contact details
Known issues
Customers often experience long wait times, especially during peak hours. To avoid this, try calling during off-peak times such as early morning or late evening. Additionally, some callers report feeling pressured to accept upsells during sales calls. To manage this, be clear about your requirements and decline any unwanted offers. These strategies can help ensure a smoother and more efficient calling experience.
