Virgin Media Ltd.
Virgin Media Ltd.'s Business Customer Service is available for handling queries related to billing, technical support, account management, service upgrades, moving home, and troubleshooting. The service operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, with no service on Sundays. Common reasons for calling include resolving billing issues, upgrading services, and reporting technical problems. While most issues can be addressed online via the help portal or My Virgin Media app, phone support is recommended for urgent or complex matters. Typically, calling on Tuesdays or Fridays may result in shorter wait times.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing issues
- Upgrade services
- Report technical problems
- Manage account details
- Arrange moving home
- Troubleshoot service issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Virgin Media account details
- Personal identification
- Service address
- Account number
- Description of issue
- Billing information
Known issues
Customers often experience long hold times, especially on Mondays and Thursdays. To avoid this, try calling on Tuesday or Friday when wait times are typically shorter. Additionally, reaching a human agent can be challenging due to automated menus. To bypass these, press 1 at the first menu and repeatedly press 0. Most issues can be resolved online through the help portal or My Virgin Media app, which may save time. For urgent matters, phone support is advisable.
