British Airways Plc
British Airways Customer Service is available to assist with bookings, flight status, baggage issues, cancellations, and general inquiries. The service operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. It is closed on Sundays. For urgent issues within 48 hours of travel, calling is recommended over email. Typically, having your booking reference ready can expedite the process. Customers often report long wait times, especially during peak travel disruptions, so calling early in the morning is advised for a quicker response.
Updated 15 Dec 2025
Expected outcomes
- Assist with flight bookings
- Check flight status
- Handle baggage claims
- Process cancellations
- Answer general inquiries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Personal identification
- Flight details
- Baggage tag number
- Travel itinerary
- Contact information
Known issues
Customers frequently experience long hold times when contacting British Airways Customer Service, particularly during peak travel disruptions. To mitigate this, try calling early in the morning or utilize the online chat for a quicker response. Additionally, navigating automated menus can be challenging when trying to reach a live representative. Using specific menu options or phrases like 'speak to an agent' can help bypass automation and connect you to a human agent more efficiently.
