London Mutual Credit Union
London Mutual Credit Union's Peckham Branch offers a variety of services via phone, including account balance inquiries, lost or stolen card reporting, and updates to personal information. Customers can also check loan top-up eligibility and submit feedback. Phone services are available Monday to Friday from 09:00 to 17:00, while card reporting is available 24/7. SMS services for balance inquiries and loan checks are accessible anytime. Wait times may vary, but calling during non-peak hours, such as mid-morning or early afternoon, can often result in quicker service. Security verification is required for most tasks, ensuring the safety of your personal information.
Updated 15 Dec 2025
Expected outcomes
- Check account balance
- Report lost or stolen card
- Update contact information
- Check loan top-up eligibility
- Submit service feedback
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Member number
- Registered mobile number
- Security passcode
- Personal details
- Existing loan information
- New mobile number
Known issues
Occasional issues with online banking, such as 'Service Unavailable' messages or account lockouts, have been reported. If you encounter these problems, it is advised to contact the helpdesk to unlock your account or resolve any errors. To avoid frustration, ensure your mobile number is registered for SMS services, which can provide quick access to balance inquiries and loan eligibility checks. For phone services, having your member number and security passcode ready can expedite the process. If possible, try calling during non-peak hours to reduce wait times.
