London Mutual Credit Union
London Mutual Credit Union's Walworth Road Branch offers a range of services via phone. You can report lost or stolen cards 24/7, ensuring immediate action. General enquiries about accounts, membership, and other information are handled Monday to Friday, 09:00-17:00. SMS services allow you to check account balances, receive member numbers, and verify loan top-up eligibility anytime. Typical wait times can vary, with peak hours often leading to longer waits. For faster service, consider calling during off-peak hours or using SMS options for quick tasks.
Updated 15 Dec 2025
Expected outcomes
- Report lost or stolen cards
- Check account balance via SMS
- Receive member number via SMS
- Verify loan top-up eligibility
- Get repayment assistance
- Update mobile number
- Submit help ticket online
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Security answers
- Registered mobile number
- Phone Passcode
- Personal details
- Member details
Known issues
Some users experience long wait times during peak hours, especially for general enquiries. To avoid this, try calling outside of peak times or use the online support ticket system. Limited branch access means phone and online services are often more convenient. For lost or stolen cards, the 24/7 service ensures immediate response. SMS services are efficient for balance checks and loan inquiries, requiring a registered mobile number. Utilizing these options can save time and reduce frustration.
