Pepper Money Limited
Pepper Money Limited's Broker Support department is available to assist with inquiries and issues related to mortgage finance. This service is accessible Monday to Friday, providing support for brokers needing assistance with account details and specific queries. While wait times can vary, calling during mid-morning or early afternoon may result in shorter queues. The department is dedicated to resolving issues efficiently, ensuring brokers receive the necessary support to manage their clients' mortgage needs effectively.
Updated 15 Dec 2025
Expected outcomes
- Resolve mortgage inquiries
- Assist with account details
- Provide query specifics
- Offer mortgage finance advice
- Guide on application processes
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Query details
- Broker ID
- Client information
- Mortgage application
- Relevant documents
Known issues
While there are no specific known issues reported, it's advisable to have all necessary documents and details ready before calling to ensure a smooth process. If you experience long wait times, consider calling during non-peak hours, such as mid-morning or early afternoon. Additionally, having clear and concise queries can help expedite the support process. For complex issues, detailed notes on previous communications may be beneficial.
