Starling Bank Limited
Starling Bank Limited's Public Relations department provides out-of-hours support specifically for media and press inquiries. This service is designed to handle urgent PR matters, respond to press questions, and offer media-related assistance outside regular business hours. Callers typically include journalists or media representatives needing immediate information or responses. While typical wait times are not specified, it's advisable to call during less busy periods to increase the chance of a prompt response. If the call is not answered, leaving a voicemail with callback details is recommended, followed by an email for urgent matters.
Updated 15 Dec 2025
Expected outcomes
- Respond to media enquiries
- Handle urgent PR matters
- Provide press information
- Offer media assistance
- Address journalist questions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Journalist credentials
- Media context
- Name
- Media outlet
- Enquiry details
- Callback number
Known issues
Occasional delays in response can occur during peak news cycles or major events, which may affect call responsiveness. If you experience a delay, it is recommended to follow up with an email to media@starlingbank.com, especially if the matter is urgent. Additionally, retrying the call after 15 minutes may help. To improve the likelihood of a successful connection, consider calling during less busy periods. This approach ensures that your enquiry is addressed promptly, even if initial contact attempts are unsuccessful.
