Parcelforce Worldwide
Calling Parcelforce Worldwide's complaints department can assist with tracking parcels, inquiring about delivery times, and filing claims for lost or damaged items. Common reasons for calling include checking parcel status, arranging redelivery, and lodging complaints about service issues. Wait times can be long, especially during peak hours, but calling early in the day may reduce delays. Automated menus are used, so patience is required to reach a human agent. Email support is also available for more detailed issues or when phone resolutions are not satisfactory.
Updated 15 Dec 2025
Expected outcomes
- Track parcel status
- Inquire about delivery times
- Arrange redelivery
- File a complaint
- Request claim for lost parcel
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Tracking number
- Parcel details
- Supporting evidence
- Delivery address
- Description of issue
- Account information
Known issues
Customers often experience long wait times when calling Parcelforce Worldwide, especially during peak hours. To minimize delays, it is advisable to call early in the day. Automated systems can make it challenging to reach a human agent, so persistence and selecting specific menu options may help. Complaint handling can be slow, with some users waiting weeks for updates. Escalating issues via email or platforms like Resolver may expedite responses. For unresolved issues, follow-up emails are recommended.
