Courtauld Institute of Art
The Courtauld Institute of Art's Directorate can assist with a variety of student and academic enquiries. You can call to handle queries related to student records, academic support, and degree certification. The department is available Monday to Friday from 10:00 to 16:00. Common reasons for calling include requesting degree certifications, updating student records, and seeking academic advice. Wait times can be long during peak periods, such as the start of the term. For quicker service, consider calling at the beginning or end of the opening hours. Reception staff will direct your call to the appropriate department, ensuring your query is handled efficiently.
Updated 15 Dec 2025
Expected outcomes
- Request degree certification
- Update student records
- Seek academic advice
- Confirm document delivery
- Inquire about academic support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Application number
- Full name
- Date of birth
- Contact details
- Nature of enquiry
Known issues
Callers sometimes experience long wait times, particularly during peak hours such as the start of the term. To avoid this, try calling at the start or end of the phone line opening hours for a faster response. Occasionally, the automated menu may misroute calls, so it is important to listen carefully to the options and select the correct department. If misrouting occurs, you may need to redial. For degree certification requests, ensure you have your student ID and specify the delivery method to avoid delays.
