Department for Education
The Department for Education's Media Enquiries line is specifically for journalists seeking official comments, statements, or information related to the department's news and policies. Available Monday to Friday from 08:00 to 18:00, this line ensures that media professionals can access timely and accurate information. Common reasons for calling include obtaining official statements, clarifying policy details, and requesting interviews with department officials. Callers may experience longer wait times during peak hours, particularly on Mondays and Fridays. For quicker responses, it is advisable to call mid-morning on Tuesdays or Wednesdays.
Updated 15 Dec 2025
Expected outcomes
- Obtain official statements
- Clarify policy details
- Request interviews
- Receive press releases
- Verify news information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Journalist credentials
- Media outlet name
- Nature of enquiry
- Contact details
- Press ID
- Interview questions
Known issues
Callers to the Department for Education's Media Enquiries line may occasionally experience long wait times, especially during peak hours on Mondays and Fridays. To avoid delays, it is recommended to call mid-morning on Tuesdays or Wednesdays. This line is strictly for journalists; non-media callers should use the general enquiries line to avoid being redirected or disconnected. Ensuring you have all necessary credentials and information ready before calling can help streamline the process and reduce wait times.
