Harper Adams University
Harper Adams University's Main Reception provides a range of services to assist students with their academic needs. Students can call to update personal data, seek enrolment support, and inquire about results and transcripts. The reception is available during operating hours, and students are encouraged to use the e:Vision Self Service portal for routine updates. Common reasons for calling include updating student records, resolving enrolment issues, and querying academic results. Wait times may vary, but contacting during mid-morning or mid-afternoon typically results in shorter wait times. Supporting documentation may be required for certain updates.
Updated 15 Dec 2025
Expected outcomes
- Update student record details
- Provide enrolment support
- Answer transcript queries
- Assist with right to study checks
- Resolve online enrolment issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student identification
- Supporting documentation
- Passport or visa documentation
- Student ID
- Description of mistake
- Required documents for right to study
Known issues
Students occasionally face issues with enrolment section lockouts, preventing them from correcting mistakes in completed sections. In such cases, contacting Student Records or emailing ineedhelp@harper-adams.ac.uk is recommended for manual correction. Additionally, there may be delays in updating personal details or right to study status, taking up to 5 working days. For urgent updates, contacting Student Records directly is advised. To avoid these issues, ensure all required documents are ready and consider using the e:Vision Self Service portal for straightforward updates.
