Royal Holloway, University of London
Royal Holloway's Security and Emergencies department is available 24/7 to handle a variety of non-urgent security and safety concerns. Common reasons for calling include reporting suspicious activity, lost property, or minor incidents on campus. The department also provides information about campus security services and general safety advice. While urgent matters should be directed to the emergency line, non-urgent enquiries can be addressed via phone or in person at the Security Office located in Founder's East room 39. During peak campus events or late-night hours, there may be occasional delays in response times, but urgent calls are prioritized.
Updated 15 Dec 2025
Expected outcomes
- Respond to safety questions
- Provide campus security info
- Log suspicious activity
- Report lost property
- Request safety advice
- Check ID at Security Office
- Assist with minor incidents
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Location
- Description of issue
- Student/staff ID
- Details of enquiry
- Identification documents
Known issues
Occasional delays in response may occur during peak campus events or late-night hours. To mitigate this, additional staff are deployed during major events, and urgent calls are given priority. If you experience a delay, consider visiting the Security Office in person for faster assistance. For non-urgent matters, calling during off-peak times may result in quicker service. Always have your identification and details of the issue ready to expedite the process.
