University of Central Lancashire UNISON
The University of Central Lancashire UNISON Branch Secretary provides essential support for members, including membership queries, workplace representation, and employment advice. Common reasons to call include joining or renewing membership, seeking representation for workplace issues, and obtaining guidance on employment rights. Calls are typically answered during standard weekday hours, with mornings often being the best time to reach staff. For urgent matters, calling is preferred over email. Be prepared to provide your membership number or university ID for personalized assistance.
Updated 15 Dec 2025
Expected outcomes
- Join or renew membership
- Seek workplace representation
- Get employment rights advice
- Report workplace grievances
- Inquire about union benefits
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Membership number
- University ID
- Personal details
- Description of issue
- Supporting documents
- Relevant case information
Known issues
Some members experience delayed responses during peak times or outside core hours. To improve response times, try calling during standard weekday mornings. If you encounter delays, ensure you have all necessary information ready, such as your membership number and details of your query, to expedite the process. For non-urgent matters, consider using online forms to submit your request. This can help manage expectations and reduce frustration during busy periods.
