University of Central Lancashire
The University of Central Lancashire's Student Administration department assists with enrolment, course timetables, and student records. Students often call for urgent or complex issues that can't be resolved through the Student Hub. Typical reasons for calling include updating personal details, resolving enrolment issues, and obtaining administrative support. While specific wait times aren't provided, delays may occur during peak enrolment periods. For quicker service, it's recommended to call during non-peak hours, such as mid-morning or early afternoon.
Updated 15 Dec 2025
Expected outcomes
- Resolve enrolment issues
- Update personal details
- Access course timetables
- Verify student records
- Receive administrative support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Full name
- Course details
- Registration details
- Contact information
- Specific query details
Known issues
Some students experience delayed responses, particularly during peak enrolment periods. If you don't receive a response within three working days, it's advisable to follow up via the Student Hub or email. To avoid delays, ensure you have all necessary information ready before calling, such as your Student ID and course details. For non-urgent matters, using the Student Hub may provide a faster resolution. Patience is key during busy times, and calling during off-peak hours can help reduce wait times.
