University of Roehampton
The University of Roehampton's Student Enquiries department provides essential support for current students. Services include issuing council tax exemption letters, status letters, and approval of student Oyster Card applications. Students can also update personal or course details. Typically, calls are answered during standard university operating hours. Wait times may vary, especially during peak periods such as the start of terms. For urgent matters, it is advisable to call early in the day. The department also handles third-party verification requests, which require candidate consent and must be processed through Prospects Hedd.
Updated 15 Dec 2025
Expected outcomes
- Request council tax exemption
- Obtain status letters
- Approve Oyster Card applications
- Update personal details
- Update course details
- Verify awards for third parties
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Full name
- Current address
- Details to be updated
- Degree details
- Written consent
Known issues
Occasionally, the Student Enquiries department at the University of Roehampton experiences delayed response times, especially during busy periods. Standard response time is within 3 working days, but this may extend during peak times. To ensure urgent requests are prioritized, students should mention any deadlines when making initial contact. For non-urgent matters, students might consider using email or the online portal to avoid long wait times on the phone. Additionally, ensuring all required information is ready before calling can help expedite the process.
