⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Cambridgeshire Fire and Rescue Service
The Cambridgeshire Fire and Rescue Service offers a specific service known as the Safe and Well Visit, which is especially designed for vulnerable residents. These visits are crucial for assessing areas such as fire safety, falls prevention, alcohol use, staying well and warm, crime reduction, and smoking cessation. Calls to arrange these visits are accepted Monday to Friday between 08:00 and 18:00, and on Saturday from 09:00 to 13:00. Typically, these visits are prioritized for individuals at higher risk, like those with disabilities or who are elderly. While the service is quite responsive, there could be occasional delays in receiving a follow-up call to confirm the visit. To avoid longer waiting times, calling during the operating hours is recommended.
Updated 14 Dec 2025
Expected outcomes
- Book Safe and Well Visit
- Assess fire safety risks
- Evaluate fall prevention needs
- Review alcohol use impact
- Plan crime reduction strategies
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Address
- Contact number
- Risk factors
- Relevant medical information
Known issues
An occasional issue that callers face is a delay in receiving a callback after requesting a Safe and Well Visit appointment. This can occur if calls are made outside the recommended operating hours. To mitigate this issue, it is advisable to either use the online referral form available through the organization's website or follow up with an additional call during the operational hours. Ensuring all necessary information such as risk factors and contact details are prepared in advance may also expedite the process and reduce waiting times. Remember that these visits are free of charge and focus on enhancing the safety and well-being of the residents.
