Cardiff Council
The provided number connects users to the Cardiff Council's textphone and BSL interpreter services, specifically designed for deaf or hard-of-hearing individuals. Using this service, users can contact Cardiff Council’s Contact Centre via SMS to confirm BSL interpreter bookings and request support or information. Typical services offered include confirming interpreter bookings and addressing interpreter-related issues. The service is available Monday to Friday, from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Direct booking of BSL interpreters is not possible through this line; this must be done by the service provider. Interpreter charges are incurred by the organization, not the user.
Updated 15 Dec 2025
Expected outcomes
- Confirm BSL interpreter booking
- Request interpreter support
- Report interpreter issues
- Verify interpreter's appointment status
- Receive interpreter availability updates
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- SMS-capable device
- BSL user status
- Full name
- Appointment date/time
- Service provider details
- Issue description
Known issues
Users occasionally experience anxiety regarding the confirmation of BSL interpreter bookings for their appointments. To address this, the WITS website offers a BSL video call feature that allows users to confirm their bookings directly. Additionally, there can be delays or difficulties in securing a BSL interpreter for urgent or short-notice requests. However, WITS is successful in sourcing interpreters for 97% of such requests. It is advised to confirm interpreter bookings well in advance to avoid uncertainties. Interpreter confirmation can also be conducted through SMS by providing your name and appointment details.
