⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
County Durham and Darlington Fire and Rescue Service
The County Durham and Darlington Fire and Rescue Service Training Centre provides several services via phone. Common reasons to call include inquiries about fire safety, submitting feedback, and media enquiries. While emergency response coordination is handled through 999 calls, general enquiries and feedback are addressed during regular operating hours. For media-related questions, contacting via email is recommended. Typically, wait times are minimal during non-peak hours, and calling earlier in the day may result in quicker service. For urgent matters, calling is advised over email due to potential delays in email responses.
Updated 14 Dec 2025
Expected outcomes
- Check fire safety information
- Submit feedback or complaints
- Request media information
- Coordinate emergency responses
- Confirm service details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact details
- Nature of enquiry
- Feedback details
- Media organization
- Emergency details
Known issues
One common issue is the occasional delay in email responses due to emails not being monitored 24/7 and potential security filters blocking messages. If you experience a delay, it is advisable to call during operating hours for immediate assistance. For non-urgent matters, using the online form or email is convenient, but for urgent issues, direct phone contact is recommended. To avoid frustration, consider calling during non-peak hours, typically earlier in the day, to ensure faster service.
