Department for Business and Trade
The Department for Business and Trade's Export Control Organisation can assist with various tasks related to UK business and trade. Common reasons for calling include checking the status of export licenses, understanding trade regulations, and providing feedback on departmental services. Calls are typically routed through an automated menu, and having relevant documentation ready can expedite the process. While specific wait times are not provided, calling during non-peak hours, such as mid-morning or mid-afternoon, may reduce wait times. The department is available during standard operating hours for all inquiries.
Updated 15 Dec 2025
Expected outcomes
- Check export license status
- Understand trade regulations
- Provide feedback on services
- Request business information
- Report service issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Export license number
- Trade regulation documents
- Feedback details
- Request specifics
- Contact information
- Reference number
Known issues
When calling the Export Control Organisation, you may encounter an automated menu before speaking to a live agent. To minimize frustration, listen carefully to the menu options and have your reference numbers ready. If your query is complex, you may need to provide additional documentation or be transferred to a specialist. For quicker service, consider calling during mid-morning or mid-afternoon. Alternatively, some information may be available on the department's website, which could save time.
