⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Devon and Somerset Fire and Rescue Service
The Devon and Somerset Fire and Rescue Service offers a range of services through their headquarters contact number. Key services include emergency response for fires, road traffic collisions, and rescues, which are available 24/7. They also provide fire safety advice and home safety checks during business hours, with emergency advice accessible at all times. Community engagement initiatives and business fire safety enforcement are handled during business hours. For non-emergency inquiries, callers may be directed to specific departments or online forms. Emergency calls are prioritized, and typical wait times for non-emergency calls may vary depending on the time of day.
Updated 14 Dec 2025
Expected outcomes
- Report a fire or emergency
- Request a home fire safety check
- Get fire safety advice
- Engage in community programs
- Seek business fire safety enforcement
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Location of incident
- Type of emergency
- Caller contact details
- Name
- Address
- Contact number
- Business name
- Nature of inquiry
Known issues
A 2019 audit identified a 'Requires Improvement' rating in the 'People' pillar, highlighting the need for a new HR management framework. This issue, categorized as medium severity and occasional frequency, is being addressed through a phased move to a new HR/OD model with external consultancy support. For callers, it's important to note that emergency services are unaffected by these internal changes. For non-emergency inquiries, using online forms or calling during off-peak hours may help avoid delays. Always ensure you have the necessary information ready to expedite your request.
