⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Gloucestershire Fire and Rescue Service
The Gloucestershire Fire and Rescue Service (GFRS) Communications department offers essential and specialized services via the contact number +441452427554. Key services include reporting fires or emergencies, requesting fire safety advice, and engaging with community programs. Immediate emergencies should be reported by calling 999. For non-emergency services such as fire safety advice or home safety visits, office hours are from Monday to Friday, 08:00-18:00, and Saturday from 09:00-13:00. Business fire safety inspections and community engagement activities such as school visits and fire station tours can be arranged during these times. Waiting times may vary, but it is recommended to call during mid-morning or mid-afternoon to avoid peak times.
Updated 14 Dec 2025
Expected outcomes
- Report fire or emergency
- Request fire safety advice
- Arrange home safety visit
- Schedule community talks
- Book fire station tour
- Request business inspection
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- incident location
- emergency nature
- contact details
- address
- preferred dates
- business name
Known issues
The Gloucestershire Fire and Rescue Service has been recently rated as 'requires improvement' in areas such as effectiveness and efficiency. Additionally, there have been concerns about inadequate people management and a culture of bullying and harassment. These issues are being addressed through ongoing improvement plans and external oversight by HMICFRS. Despite these challenges, the service continues to operate and provide crucial support to the community. Callers are advised to communicate clearly and follow procedural instructions to ensure efficient handling of requests.
