HM Passport Office
The HM Passport Office's Passport Adviceline provides essential services for British passport holders and applicants. You can receive guidance on applications, renewals, and report lost or stolen passports. Additionally, the line offers updates on application status and urgent travel assistance for emergencies. Complaints and feedback about passport services are also handled here. The line operates Monday to Friday from 8am to 8pm, and on weekends and public holidays from 9am to 5:30pm. Callers often experience long wait times, especially during peak travel seasons. To avoid delays, consider calling during off-peak hours.
Updated 15 Dec 2025
Expected outcomes
- Receive passport application advice
- Track passport application status
- Request urgent travel assistance
- Report lost or stolen passport
- Submit complaints or feedback
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Application reference number
- Proof of urgency
- Personal details
- Passport information
- Details of complaint
- Travel documents
Known issues
Callers to the Passport Adviceline frequently encounter long wait times, particularly during peak travel periods and after significant policy changes. To mitigate this, it is recommended to call during off-peak hours. Additionally, some users report delays in receiving updates on their passport applications by phone. For quicker responses, consider using the online tracking system or web chat services. These alternatives can provide faster updates and reduce the need for lengthy phone calls.
