⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Kent Police
The Kent Police Office of the Police and Crime Commissioner (OPCC) provides several key services via phone, including handling public queries about police and crime matters, processing complaints about police conduct, and offering victim support information. They also manage Freedom of Information (FOI) requests related to the office. Calls are typically handled during office hours, and the best time to call is early in the day to avoid potential wait times. The OPCC is committed to assisting the public with inquiries and ensuring transparency and accountability in policing matters.
Updated 14 Dec 2025
Expected outcomes
- Handle police conduct complaints
- Provide crime prevention advice
- Process FOI requests
- Offer victim support information
- Guide on complaints process
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Complainant's contact details
- Incident details
- Supporting evidence
- Requester's contact details
- Description of information requested
- Relevant dates
Known issues
While there are no specific known issues reported, callers may experience delays during peak times. It is advisable to have all necessary information ready before calling to ensure a smooth process. For complaints, providing detailed information about the incident can expedite the handling of your case. If you prefer not to wait on the phone, consider using email or online forms for submissions. The OPCC aims to respond within statutory timeframes for FOI requests, so patience may be required during busy periods.
