⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Leicestershire Police
Leicestershire Police provides a textphone service for individuals with hearing or speech impairments to contact them for non-emergency matters. This service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. For emergencies, users can dial 18000 or text 999 if pre-registered with emergencySMS. The textphone number for non-emergencies is 07624 818901. This service ensures accessibility for those who may not be able to use standard voice calls. Typical wait times can vary, with potential delays during peak hours. It is advisable to call during off-peak times for quicker service. The service is intended to facilitate communication for urgent and non-urgent police matters in a more accessible manner.
Updated 14 Dec 2025
Expected outcomes
- Report non-emergency incidents
- Request police assistance
- Provide crime information
- Register a complaint
- Seek advice on police matters
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Nature of enquiry
- Incident location
- Textphone device
- Pre-registration for emergencySMS
- Mobile phone
Known issues
Some users experience call connection delays during peak times when using the textphone service. To mitigate this, it is recommended to call during off-peak hours or consider using online reporting for non-urgent matters. The textphone service is designed to assist those with hearing or speech impairments, but occasional delays can occur. Ensuring pre-registration with emergencySMS can also facilitate faster communication in emergencies. If you encounter issues, try alternative contact methods or check for any service updates from Leicestershire Police.
