⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Merseyside Fire and Rescue Service
The Merseyside Fire and Rescue Service's Heritage and Education Centre offers the opportunity to book visits for educational and group purposes. These visits are available only on Tuesdays and Wednesdays from 10:00 to 15:00 and must be pre-booked. The centre is staffed by volunteer ex-firefighters, providing a unique learning experience. While visits are free, donations are appreciated. It is recommended to book in advance due to limited availability. Typically, the best times to call for booking are during weekday mornings to avoid potential delays.
Updated 14 Dec 2025
Expected outcomes
- Arrange group visits
- Schedule school tours
- Confirm visit dates
- Provide visit details
- Receive booking confirmation
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Preferred visit date
- Group size
- Contact details
- School or group name
- Email address
- Phone number
Known issues
A common issue faced by callers is the limited availability of visit slots, as the centre only accommodates visitors on Tuesdays and Wednesdays. To ensure a successful booking, it is crucial to arrange visits well in advance by phone or email. This helps avoid disappointment due to fully booked slots. Additionally, providing all necessary details such as preferred dates and group information during the initial call can streamline the booking process. If unable to reach the centre by phone, consider following up via email for confirmation.
