⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Merseyside Police
Merseyside Police's non-emergency line at +441517096010 is available for handling non-urgent queries and reports. This service can assist with general inquiries, reporting non-emergency crimes like theft or vandalism, and registering complaints against police officers. The line operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include seeking information, reporting non-urgent incidents, and filing complaints. While typical wait times can vary, calling during off-peak hours may reduce hold times. For emergencies, dial 999. Deaf or hard of hearing users can utilize textphone services.
Updated 14 Dec 2025
Expected outcomes
- Check application status
- Report non-emergency crime
- Register police complaints
- Seek general information
- Direct to appropriate departments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Incident details
- Location information
- Contact information
- Complaint details
- Names if known
- Supporting evidence
Known issues
Callers occasionally experience long wait times, especially during peak hours. To avoid this, it's advisable to call during off-peak times or use online reporting for non-urgent matters. If you encounter difficulty reaching a live agent, try calling earlier in the day or later in the afternoon. For those who are deaf or hard of hearing, textphone services are available to ensure accessibility. Always have necessary details ready, such as incident specifics and contact information, to streamline the process.
