Sheffield City Council
Sheffield City Council's Care Quality Commission (CQC) department handles concerns and complaints about care quality, safety, and standards in health and social care services. Common reasons for calling include reporting issues with care providers, requesting inspection reports, and seeking advice on care standards. Calls are typically answered during operating hours, with the option to report concerns anonymously. While specific wait times are not provided, it is advisable to call during mid-morning or early afternoon to avoid peak times. The CQC also offers online and email options for submitting reports and accessing information.
Updated 15 Dec 2025
Expected outcomes
- Report care quality concerns
- Request inspection reports
- Seek advice on care standards
- Submit anonymous complaints
- Access regulatory information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Service details
- Nature of complaint
- Contact information
- Service name or address
- Type of service
- Enquiry details
Known issues
Occasional delays in response to complaints or enquiries may occur, particularly during high-demand periods or after major inspection reports. It is recommended to follow up with reminders or escalate to management if necessary. Systemic failings in special educational needs and disabilities (SEND) services have been identified, requiring corrective actions by the council. To mitigate frustrations, consider using online forms or email for non-urgent issues. Improvement notices may be issued for systemic problems, ensuring that the council addresses these concerns promptly.
