Solicitors Regulation Authority
The Solicitors Regulation Authority Contact Centre provides specific services related to ethical guidance for solicitors, trainees, and apprentices. Callers can receive advice on professional ethics, SRA Standards and Regulations, and ethical dilemmas. The service is available Monday to Friday, from 10:00 to 13:00 and 14:00 to 16:00. Common reasons for calling include seeking ethical guidance and obtaining anonymous advice. Wait times can be longer during peak hours, particularly around midday and late afternoon. For less urgent queries, using email or webchat is recommended. The helpline staff are trained advisors, and callers can choose to remain anonymous if preferred.
Updated 15 Dec 2025
Expected outcomes
- Receive ethical guidance
- Seek anonymous advice
- Discuss ethical dilemmas
- Understand SRA regulations
- Get advice on obligations
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Solicitor registration number
- Details of ethical query
- Contact information
- Relevant documents
- Scenario description
- Optional anonymity request
Known issues
Callers may experience long wait times during peak hours, especially near midday and late afternoon. To avoid delays, try calling earlier in the session. The helpline operates only during limited hours each weekday, which may not be convenient for everyone. For non-urgent matters, consider using email or webchat, as written queries are typically addressed within 5-10 working days. These alternatives can provide more flexibility and convenience for users who cannot call during the specified hours.
