⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Tyne and Wear Fire and Rescue Service
The Tyne and Wear Fire and Rescue Service offers specific services through their Home Fire Safety department. You can arrange a free Home Fire Safety Check to assess fire risks and receive safety advice. Additionally, you can request a Safe and Well Visit, which includes checks on fire escape plans, kitchen safety, and lifestyle risks. These services are available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include scheduling these visits and seeking safety advice. While typical wait times are not specified, it is recommended to call during off-peak hours for a quicker response.
Updated 14 Dec 2025
Expected outcomes
- Arrange Home Fire Safety Check
- Schedule Safe and Well Visit
- Receive fire safety advice
- Discuss fire escape plans
- Inquire about electrical safety
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Address
- Contact number
- Preferred appointment time
- Email address
- List of safety concerns
Known issues
Some callers experience long wait times when trying to book home safety visits, especially during peak periods. To avoid this, it is advisable to call during off-peak hours or use email for a faster response. The service is free, and staff may offer additional advice or referrals for related safety and wellbeing concerns. If you encounter delays, consider alternative contact methods or check if online booking options are available. Being prepared with all necessary information can also help streamline the process.
