NHS England (Greater Manchester office)
The NHS England Greater Manchester office provides essential services via phone, including handling general enquiries about NHS services, processing service complaints, and fulfilling information requests. Common reasons for calling include inquiries about local healthcare provision, lodging complaints about service issues, and requesting information about organizational changes. While specific wait times are not provided, callers may experience delays during peak hours or due to ongoing restructuring. It is advisable to call during off-peak hours for quicker service. The office is currently undergoing transformation, which may affect response times and team responsibilities.
Updated 15 Dec 2025
Expected outcomes
- Check NHS service details
- Lodge service complaints
- Request organizational information
- Inquire about healthcare provision
- Understand executive structure
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient details
- Service details
- Nature of complaint
- Name
- Contact details
- Information request specifics
Known issues
Callers to the NHS Greater Manchester office may occasionally experience long wait times, particularly during peak hours or periods of organizational transition. To mitigate this, it is recommended to call during off-peak hours or use online contact forms when available. Ongoing staff restructuring can also lead to delays or uncertainty in responses, as staff are reassigned and trained. Callers may be redirected to appropriate contacts as needed. Being prepared with all necessary information before calling can help streamline the process and reduce potential frustrations.
