Royal Sussex County Hospital (Patient Experience Team)
The Royal Sussex County Hospital's Patient Experience Team is available to assist with feedback, compliments, and complaints regarding patient care and hospital services. You can submit feedback during operating hours via phone, with online forms and emails accepted 24/7. Common reasons for calling include submitting feedback, resolving complaints, and obtaining information about hospital services and patient rights. While typical wait times are not specified, it's advisable to call during non-peak hours for quicker assistance. If you encounter issues, written complaints can be submitted anytime, and the team will follow up as soon as possible.
Updated 15 Dec 2025
Expected outcomes
- Submit feedback or compliments
- Resolve care complaints
- Escalate unresolved issues
- Obtain patient rights information
- Learn about complaint procedures
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Contact details
- Feedback description
- Incident details
- Consent documentation
- Previous complaint correspondence
Known issues
Some users experience delays in receiving responses to formal complaints, particularly with complex investigations. If a response takes longer than 60 working days, a holding letter is sent, and follow-ups are available via phone or email. Additionally, there are occasional difficulties reaching the Patient Experience Team by phone during peak times. To mitigate this, a voicemail option is available, and the team aims to return calls promptly. For quicker service, consider calling during off-peak hours or using online forms and emails for non-urgent matters.
