The Royal London Hospital
The Royal London Hospital's Neonatal Unit provides specialized care for premature and critically ill infants. Services available through this contact number include answering questions about neonatal care, visiting hours, and patient support. You can also obtain information on patient admission and discharge procedures. The unit offers coordination for medical and surgical care, including referrals. Parents can connect with support groups and liaison contacts for emotional and practical assistance. Typically, calls are answered during operating hours, and parents have 24-hour access to the unit. For best results, call during weekdays to avoid potential delays.
Updated 15 Dec 2025
Expected outcomes
- Answer neonatal care questions
- Provide visiting hours
- Explain admission procedures
- Connect with support groups
- Coordinate medical care
- Provide discharge information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Parent identification
- Admission paperwork
- Discharge instructions
- Support group schedule
- Referral documents
Known issues
Occasionally, callers experience difficulty reaching the Neonatal Unit directly due to unclear contact information on official channels. To resolve this, use the main hospital switchboard or listed contact numbers for assistance. It's advisable to verify contact details beforehand to ensure a smooth communication process. Additionally, calling during peak times may result in longer wait times, so consider contacting the unit during off-peak hours for quicker service. If issues persist, visiting the hospital in person may provide a more immediate resolution.
