Clarion Housing Group
Clarion Housing Group's head office is available to handle a variety of specific services related to housing, tenancy, repairs, and resident services. Common reasons for calling include checking the status of housing applications, reporting repair issues, and inquiring about tenancy agreements. The office operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. It is advisable to call during mid-morning or mid-afternoon to avoid peak times. During major incidents, such as a cyber attack, alternative contact methods like social media may be recommended for updates.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Report repair issues
- Inquire about tenancy
- Request resident services
- Update contact information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Address
- Tenancy reference
- Contact details
- Identification document
- Repair reference number
Known issues
Clarion Housing Group has experienced rare but significant issues such as cyber attacks, which can lead to major system outages. During these times, residents are advised to contact the office only for emergencies, as email responses may be unavailable. Social media channels are monitored for updates. To avoid frustration, it is recommended to check these channels for the latest information. Additionally, calling during off-peak hours can reduce wait times and improve service efficiency.
