Clarion Housing Group
Clarion Housing Group's Repairs Department can assist with reporting and following up on repairs for properties. You can report both emergency and routine repairs by calling during business hours. Emergency repairs should be reported by phone for a quicker response, while routine repairs may require scheduling. Typical wait times can be long, especially during peak hours or after weekends. It's recommended to call early in the morning for a better chance of a quicker response. The department operates Monday to Friday from 08:30 to 17:00, with a later start on Wednesdays at 10:00. You can also report repairs online or via live chat, but phone calls are preferred for emergencies.
Updated 15 Dec 2025
Expected outcomes
- Report emergency repairs
- Schedule routine repairs
- Check repair status
- Follow up on repairs
- Reschedule missed appointments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Tenant name
- Property address
- Contact number
- Repair description
- Repair reference number
- Appointment details
Known issues
Customers often experience long wait times when calling the repairs line, particularly during peak hours or after weekends. To mitigate this, try calling early in the morning. Missed appointments are another issue; if this occurs, contact customer service to reschedule. Communication issues regarding repair status updates are also reported. If unresolved, escalate through the complaints procedure. For a faster response, especially for emergencies, it's advisable to report repairs by phone rather than online or via live chat.
