Home Group
Home Group's Emergency Repairs department is dedicated to addressing urgent repair and maintenance issues that affect safety or essential services in their properties. This service is crucial for tenants experiencing critical problems such as heating failures, severe leaks, or electrical hazards. The emergency line may operate 24/7 for critical issues, though typical availability aligns with standard operating hours. Callers often report long wait times, especially during peak periods or outside standard hours. To improve response times, it's advisable to call early in the morning. Non-emergency issues are usually redirected to standard maintenance channels.
Updated 15 Dec 2025
Expected outcomes
- Report urgent repairs
- Request emergency maintenance
- Obtain reference number
- Describe emergency issues
- Confirm repair follow-up
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Property address
- Contact information
- Tenant reference number
- Details of emergency
- Reference number request
- Emergency description
Known issues
Customers occasionally experience long wait times when calling for emergency repairs, particularly during peak hours or outside standard operating times. To mitigate this, it's recommended to call early in the morning or avoid known busy periods. For critical emergencies, escalation options are available. Additionally, some tenants report delays in follow-up or completion of repairs after the initial report. To address this, ensure you request a reference number during the call and follow up through official channels if necessary. These steps can help ensure a more efficient resolution to your emergency repair needs.
