Home Group
Home Group's Regional Office provides a range of services via their contact number, including answering questions about housing, tenancy, repairs, payments, and support services. They offer 24/7 support for emergency repairs, while non-emergency queries are handled during standard hours. Common reasons for calling include reporting maintenance issues, submitting complaints, and managing tenancy agreements. Wait times can be longer during peak periods, so it's advisable to call during off-peak hours or use online contact methods for faster service. Emergency calls are prioritized, ensuring prompt assistance for urgent matters.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Report property repairs
- Submit service complaints
- Manage tenancy agreements
- Request payment information
- Provide feedback on services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Property address
- Issue description
- Customer details
- Tenancy reference
- Personal identification
- Contact details
Known issues
Callers often experience long wait times during peak hours, particularly for non-emergency queries. To mitigate this, Home Group encourages using online contact forms for faster responses. Additionally, some tenants report delays in non-emergency repair services. If you encounter this issue, you can escalate it through the complaints procedure to ensure it is addressed promptly. For emergencies, calls are prioritized, ensuring immediate attention. To avoid frustration, consider calling during off-peak hours or utilizing online services for non-urgent matters.
