Peabody Trust
The Peabody Trust's George Peabody Donation Fund department can assist with a variety of inquiries related to housing, resident services, and donations. Common reasons for calling include questions about housing applications, tenancy issues, and how to donate to the fund. The department operates Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. Wait times can be longer during peak hours, especially for housing support. It is advisable to call during mid-morning or early afternoon to avoid delays. Donation fund inquiries may be transferred to specialists for detailed assistance.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Request housing repairs
- Inquire about donations
- Verify tenancy details
- Receive resident support
- Learn about fund management
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Contact details
- Donation amount
- Tenancy reference
- Address
- Enquiry specifics
Known issues
Callers to the Peabody Trust may experience long wait times during peak hours, particularly for housing support. To mitigate this, staffing adjustments and callback options are offered. For donation-related queries, some callers find the procedures complex, leading to multiple transfers. Staff training and updated phone scripts have been implemented to address these issues. To minimize wait times, consider calling during less busy periods, such as mid-morning or early afternoon. If your query is complex, having all necessary information ready can help streamline the process.
