Peabody Trust
Peabody Trust's Mobile Outreach department offers a range of support services accessible via phone. Common reasons for calling include making referrals for community support, seeking information and advice, and accessing short- or long-term assistance for housing and wellbeing issues. The department operates Monday to Saturday, providing guidance on benefit claims, financial advice, and mental health support. Typical wait times can vary, but follow-up is usually within five days. The best times to call are during weekday mornings to avoid potential delays.
Updated 15 Dec 2025
Expected outcomes
- Accept community support referrals
- Provide housing-related assistance
- Offer financial advice
- Guide on benefit claims
- Support mental health needs
- Deliver short-term support
- Arrange long-term assistance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Referral form
- Basic personal details
- Contact details
- Description of support needs
- Relevant documentation
- Financial information
- Assessment of issue
- Description of issue
Known issues
Some users occasionally experience long wait times for responses or follow-ups after making initial contact or referrals. If you do not receive a response within five days, it is recommended to follow up by phone or email. To minimize delays, try calling during weekday mornings. Alternatively, consider using email for non-urgent inquiries. Having all necessary information ready before calling can also help expedite the process.
