AXA UK plc
AXA UK plc's Customer Service department offers support for various insurance-related tasks. You can inquire about insurance products, manage claims, and make policy changes. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include checking policy details, filing claims, and updating personal information. Wait times can vary, with peak hours typically resulting in longer holds. For quicker service, consider calling during off-peak hours or using online services when possible.
Updated 15 Dec 2025
Expected outcomes
- Check policy details
- File an insurance claim
- Update personal information
- Change coverage options
- Track claim status
- Request policy documents
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Claim details
- Incident information
- Details to update
- Claim reference number
Known issues
Customers occasionally experience long wait times, especially during peak hours. It is advisable to call during off-peak times or utilize online services when possible. The claims process can be complex, requiring detailed documentation and sometimes multiple follow-ups. To streamline the process, ensure you have all necessary documents ready before calling. If the process becomes too complicated, request an escalation to a higher-level representative for further assistance.
