Liverpool Victoria Insurance Company Limited (LV=)
Liverpool Victoria Insurance Company Limited (LV=) provides a range of services through their sales department. Customers can inquire about insurance policies, file and track claims, and make changes to existing policies. Typical reasons for calling include updating personal information, understanding policy details, and seeking claims support. While specific wait times are not provided, calling during non-peak hours, such as mid-morning or early afternoon, may reduce wait times. Having your policy number or personal identification ready can expedite the process, ensuring a smoother experience.
Updated 15 Dec 2025
Expected outcomes
- Check policy details
- File insurance claims
- Update personal information
- Modify policy coverage
- Track claim status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Claim reference number
- Policy details
- Contact information
- Incident description
Known issues
While there are no specific known issues reported, callers may experience longer wait times during peak hours, such as lunchtime or late afternoon. To avoid frustration, consider calling during quieter times. Additionally, ensure you have all necessary documentation and information ready before calling to streamline the process. If you encounter difficulties, using the online portal for certain tasks, like checking policy details or tracking claims, can be a convenient alternative.
