Scottish Widows Limited
Scottish Widows Limited provides a dedicated line for workplace pension inquiries, offering assistance with general pension questions, policy management, and claims or withdrawals. Common reasons for calling include updating personal details, managing contributions, and accessing retirement funds. Callers should be prepared for potential wait times, especially during peak hours. It is advisable to call early in the day or mid-week to avoid long hold times. The best times to reach the workplace pension department are typically during regular business hours, and callers should clearly state their department needs when prompted to ensure proper routing.
Updated 15 Dec 2025
Expected outcomes
- Answer pension questions
- Update personal details
- Manage contributions
- Make pension claims
- Access retirement funds
- Verify account information
- Change policy details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal identification
- Policy or account number
- Employer's name
- Scheme reference
- Bank details
- Full name
- Date of birth
- Supporting documents
Known issues
Customers often experience long wait times, especially during peak hours. To minimize delays, try calling early in the day or mid-week. If you have difficulty reaching the workplace pension department, ensure you clearly state 'workplace pension' or 'group stakeholder pension' when prompted. This can help in being routed correctly to the appropriate team. Having your policy or account number and personal identification ready before calling can also expedite the process. These steps can help alleviate common frustrations and improve the efficiency of your call.
