ADT Fire & Security plc
Calling ADT Fire & Security plc connects you to their comprehensive range of services, including inquiries about products and billing, and technical support for alarm systems and surveillance equipment. Customers often reach out for assistance with installing new systems or managing their accounts. Typical wait times can be lengthy, especially during peak hours. Calling during off-peak times like early mornings or late afternoons may result in quicker service. Emergency technical support for monitored systems might be available 24/7, which is vital for urgent system issues.
Updated 15 Dec 2025
Expected outcomes
- Handle billing questions
- Troubleshoot alarm systems
- Schedule system installations
- Update account information
- Renew service contracts
- Report system issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Registered address
- System details
- Property details
- Contact information
- Security questions answers
Known issues
ADT Fire & Security plc callers commonly report long wait times, particularly during peak hours when contacting support or handling account queries. To mitigate this issue, it is recommended to call during off-peak hours or utilize online contact methods where possible. Additionally, delays in scheduling engineer visits for technical support needs have been noted. For urgent cases, request escalation or a callback option to address the concern promptly. Ensuring you have necessary documentation like account verification details can expedite your process.
