Citizens Advice Sheffield
Citizens Advice Sheffield's Energy Affordability Helpline offers free and impartial advice on managing gas and electricity costs. Callers can receive guidance on handling energy bills, dealing with energy debt, and switching suppliers. The helpline operates Monday to Friday from 10am to 4pm, excluding Bank Holidays. Calls to the 0800 number are free, and language support is available for non-English speakers. Deaf advice services are also provided for BSL users. While the service aims to minimize wait times, callers may experience delays during peak hours. For quicker assistance, it's advisable to call during non-peak times.
Updated 15 Dec 2025
Expected outcomes
- Receive energy bill advice
- Get help with energy debt
- Switch energy suppliers
- Understand energy rights
- Access language support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Problem details
- Postcode
- Seller's name
- Actions taken
- Reference number
Known issues
Callers to the Energy Affordability Helpline may occasionally face longer wait times, especially during peak hours or high demand periods. The helpline operates only on weekdays from 10am to 4pm, and is closed on Bank Holidays, which can limit access. To mitigate these issues, it's recommended to call during less busy times or use online forms and chat services outside of operating hours. Advisers strive to answer calls promptly, typically within a few minutes, ensuring that callers receive the necessary support as efficiently as possible.
