Citizens Advice Sheffield
Citizens Advice Sheffield's Pension Wise department offers free, impartial guidance on defined contribution pension options for those nearing retirement. Appointments are conducted by trained specialists and cover available options, features, and next steps. This service operates Monday to Friday from 8:00 to 18:30, excluding Bank Holidays. Calls are typically conducted over the phone and last around 45 minutes. After the session, clients receive a summary of the discussion and recommended next steps. While the service provides valuable guidance, it does not offer regulated financial advice. Wait times can vary, with shorter waits often experienced earlier in the day.
Updated 15 Dec 2025
Expected outcomes
- Schedule Pension Wise appointment
- Receive pension guidance
- Discuss pension options
- Understand next steps
- Get appointment summary
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal identification details
- Defined contribution pension info
- Appointment time confirmation
- Contact details
- Pension pot information
- Retirement timeline
Known issues
Some users experience long wait times, particularly during peak hours or near pension deadlines. To minimize wait times, it is advisable to call earlier in the day or outside peak periods. The service is designed to provide guidance, so it does not offer regulated financial advice. If you encounter difficulties getting through, consider trying at different times or ensuring all necessary information is ready before calling. This can help streamline the appointment booking process and reduce potential delays.
