Sky UK Limited
Sky UK Limited's Customer Support for multi-site business customers offers a range of services including account management, sales consultations, and technical support. Available every day, the support team can assist with account queries, package changes, and technical troubleshooting. Callers should expect to navigate an automated menu and may experience long wait times, especially during peak hours. For quicker service, consider calling during late hours. Ensure you have all necessary account and business details ready to streamline the process.
Updated 15 Dec 2025
Expected outcomes
- Manage account queries
- Change package details
- Request technical support
- Consult on Sky packages
- Escalate unresolved issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Business details
- Contact information
- Site information
- Description of issue
- Correspondence history
Known issues
Customers often face long wait times, particularly during peak hours. To avoid this, try calling during late service hours when response times may be faster. The automated menu can be cumbersome, so have all account details ready to minimize delays. If the issue remains unresolved, request escalation to a manager. For persistent issues, a written complaint can be sent to Sky Subscriber Services Ltd, ensuring all relevant details and previous correspondence are included.
