Manchester Airport Group
Manchester Airport Group's Special Assistance department provides support for amending car park and lounge bookings. Customers can change dates, vehicle details, or cancel reservations. The service is available during operating hours, and agents typically require booking references and personal details. Common reasons for calling include modifying existing bookings or resolving issues with booking recognition. Wait times can vary, especially during peak travel periods, so calling during off-peak hours is advisable. Online forms may also be available for some changes, offering a convenient alternative to phone calls.
Updated 15 Dec 2025
Expected outcomes
- Amend car park bookings
- Change vehicle details
- Cancel car park reservations
- Modify lounge bookings
- Change lounge guest details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Personal identification
- Payment details
- Vehicle details
- Guest information
- Contact information
Known issues
Customers occasionally experience long wait times, especially during peak travel periods. To avoid this, try calling during off-peak hours or use online forms for amendments. Another common issue is the system not recognizing booking references. Ensure you have the correct details and format before calling. If the problem persists, escalate the issue to an agent for resolution. These steps can help mitigate frustrations and ensure a smoother experience when contacting the Special Assistance department.
